RESCHEDULING & CANCELLATION

We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment or you will be charged a cancellation fee of 50% of your booked service price, according to the amount the service is when booked. Clients who cancel and/or re-schedule often will be required to pre-pay, in full, to hold any future services.

LATE ARRIVAL

We understand that things can happen but unfortunately, if you show up more than 15 minutes late to your appointment, your appointment will be canceled and the card on file will be charged 50% of your booked service price, according to the amount the service is when booked. Please plan your schedule accordingly to make it to the appointment on time.

SAME DAY CANCELLATIONS

Same day cancellations will be charged 100% of the missed appointment.

NO SHOWS

If you do not show up to your appointment and no notice is given, you will be charged 100% of the appointment. All services are subject to increase in price at any time. You will pay according to the amount the procedure is when booked.

REFUNDS

We do not offer refunds on products or services. All products and services are final.

No refunds on Gift Card purchases.

BEFORE AND AFTER PHOTOS

For the purpose of documentation, The Skin Studio takes “before” and “after” photographs of all services. These pictures will become the sole property of The Skin Studio and may be used for advertising, promotional or educational purposes (If you do not want The Skin Studio to post your photos online, please let your service provider know. We respect your privacy and will not post any photos you are not okay with. Photos are mandatorily taken for insurance purposes and to document progress).

IF PROVIDER CANCELS

If your service provider must cancel your appointment for any unforeseen reason, we will notify you immediately and rebook you as soon as possible. Your service provider reserves the right to cancel your appointment if they feel you are unsure about receiving your service.